Contact information
We're here to help.
Have a question about your order, the product, or anything else? Send us a message and we'll get back to you within 2 business days.
Support hours Monday – Friday: 9am – 6pm ET Saturday: 10am – 2pm ET Sunday: Closed
Before you message Check our FAQ page for quick answers to the most common questions about the FurLift Glove, shipping, and returns.
Returns & refunds We offer a 30-day return policy on all orders. Email hello@pawly.com with your order number and a photo of the item to get started.
Order tracking You'll receive a tracking link by email as soon as your order ships — usually within 24 hours of placing your order.